Simply press the Plus (+) button on the remote until the LED light blinks four(4) times.

Step 1: Reboot the modem. Step 2: Reset the cable box by pressing the button on the setup kit.

Step 1. Please reboot the modem. Step  2. Confirm if the broadband and service lights are green. If the lights are red the technician has to visit. 

Simply reboot your modem. Wait 10 seconds then reboot your STB or Amazon Firestick. If the problem persists, please contact a CSR.

Simply hold down "B" and the "Setup button at the top of the remote at the same time until the LED light at the top of the remote blinks twice.

Yes you can, but it is not recommended (especially for Fibre Connections)

Yes, you are billed for the internet when the modem is unplugged.

Step 1: Check how many lights are on the modem. Step 2: Reboot the modem by simply unplugging the adapter from the electrical outlet, wait ten seconds and reinsert the adapter. Step 3: The lights must read as follows: power, DS/receive, US/send, online, link, if not please contact the call centre. After rebooting if the following scenarios occur: DS/ blinking - Contact CSR US/send blinking - Contact CSR DS and US blinking together- verify the MAC address and check the status of the modem Online - Contact CSR

Yes, you can login but it is not recommended. Please contact a CSR for assistance.

Please contact our Customer Care Department at 612-5465 option 5

Within 100 feet from the router. Distance may vary due to placement of modem as well as signal obstruction. (Walls, Wires, Connected Devices)

Yes, the built-in router will distribute wi-fi connectivity, allowing you wi-fi on your devices.

Please follow the steps on the label to the back off the modem.

Yes, there is a built in router in the modem.

Yes, there is a firewall in the modem.

It is optional but not recommended.

Simply unplug your modem from the power source or press the "Reset" button on the modem.

Hand power the box by pressing on/off button Select the correct input/source by pressing the video input button on your black remote or access the television and remote and press the input/source-change the inputs.

The setup box is required to work with AV cables.

Hand power the stb by pressing the on/off button. Check the av cord connected to the back of the back of the box. (red, yellow and white).

Step 1: Open the window on the box where the card is inserted and remove the IC card. Step 2: Reinsert the card into the slot, ensuring the blue side is facing up, white side down and arrow forward. Step 3: If the message still appears on the screen, verify card number and contact a CSR immediately.

Step 1: Hand power the box by pressing the on/off button and verify the lights that are on the setup box. Step 2: Check the coaxial cable to the back of the box ensuring it is screwed in properly. Step 3: Press cable and power on the black remote control to power the box on.  If the problem still persists contact the call centre.

Hand power the STB by pressing the on/off button and verify the lights that are on the box. Proceed to perform and auto scan. Black remote: on/off button located in the last row. White remote: Auto scan button located under 7.

You can return the STB to the office or contact a CSR. A technician will be scheduled to visit with 24 to 48 working hours to have the issue rectified.

Hand power the STB by pressing the on/off button and verify the lights that are on the box. If the problem persists please contact a CSR.

Step 1: Hand power the box by pressing the on/off button and verify the lights that are on the box. Step 2: If the box is not powering on try plugging in to another electrical outlet.  Contact the call centre if troubleshooting fails  for a technician to visit within 24-48 working hours.

Step 1: Press setup and "A". Step 2: Hold down until the TV or Cable button blinks twice.  Step 3: The television will power off. Step 4: Power on the television and enjoy your cable!

The IPTV STB does not have a radio feature at this time. However our team is currently working on re-introducing this feature in the near future.

Please contact the Call Centre.

Price per additional HD STB $450/ HD STB Price for monthly Rental $35/ HD STB You can bypass these extra fees by using your own Amazon Firestick. Don't own one? Click here to view a list of Firestick Retailers.

Installation of Additional STB $450 Monthly rental/additional STB $35 You can bypass these extra fees by using your own Amazon Firestick. Don't own one? Click here to view a list of Firestick Retailers.

$5 Free E-Billing (Valid Email Must be Provided)

$150.00

Get Installed within 1-2 business days $150 additional

$350 or Zero Balance Bill and relocation will be done at no Charge.

ALL BUNDLES $300.00

$85.00

$150.00

Get Installed within 1-2 business days $150 additional

$300.00

$50.00/month

$600.00

$300.00

$300.00

$600.00

$100.00

$100.00

$5 Free E-Billing (Valid Email Must be Provided)

$350

$300.00

$150.00

$300.00

$75

$500.00

$5 Free E-Billing (Valid Email Must be Provided)

$100.00 Waived until 31 August 2021

$85.00

Get Installed within 1-2 business days $150 additional

$450.00

$85.00

$85.00

Please upgrade to a Preferred Pro Bundle (or Higher) Zero Balance your Bill and get up to Two STB at no Additional Cost Any Additional STB $450 If you Own an Amazon Firestick you can Avoid Additional STB Costs by downloading the WIRED TV App. 

$500.00

$35.00

$600.00

$600.00